guys i will put a reply to this for now while waiting on our official account but https://bitcointalk.org/index.php?topic=1676313.3240 it's already been answered here

basically, we had a loss back program that never had any metrics too follow, it was basically a way of rewarding VIP players who had bad luck some return, it stated 'up too 10%' of losses back.

nomercy66 actually received 1 btc and other bonuses as part of this program 1-2 years ago which he was happy to receive and no disputes or negotiations further

this account after no activity in this time, suddenly comes back demanding more loss back, issues aside of proving ownership and original owner, the main point is this user isn't entitled too anything as a) we have already paid in good faith bonuses b) there has been no activity on the account and we no longer promote any loss back as we introduced rake back c) lossback never had any criteria, not a bonus you'd unlock, it was something high rollers could discuss with us and we've given out literally hundreds of thousands back to users  d) ownership of the account is also a dispute but this is secondary too the first 2 points.

there is no case here, and as some forum members point out, prices have moved drastically as well, we did a fair calculation at the time, and negotiated and agreed with the nomercy66 a year+ ago a bonus back, all in good faith, this at this point is nothing but a witch hunt and i truly ask people to consider duckdices point of view regarding it, why would we pay a non-active member a ad-hoc bonus a year from any activity after already doing so when the user was active when it seems extremely likely from the activity that it's not even the original user (which again is secondary to these claims