Can you take a look at my case? I don't know what's wrong. Still waiting for a reply from your contact channels.
Hello Lemonn,
our support on the site works 24/7, you can contact us here next time.
We have forwarded your details to the security team, they will check your account. It might take some time since we are inactive on forum during weekend, but security team will keep working so you might receive a reply sooner via email.
In case there is a violation made by this account - one of the measures from the ToS will be taken.
Show us some proof that people are scamming you and then we are going to believe you and that will be a lot better for you to convince people.
The only thing we can show is things like that:
https://www.reddit.com/user/bettinking/comments/ ← a person tries to buy 1xBit accounts with negative balance
https://bitcointalk.org/index.php?topic=5267172.msg55695604#msg55695604 ← a person claims that he didn't receive his deposits, but the links show the opposite
It can't be considered as a proof, but it draws some thoughts, right?
We can't disclose any sensitive info, even these hashes from the case above were shown under the pressure and still didn't have much affect.
Only indirect arguments could be shown, but there ain't much of them. We should wait until a cheater made something sloppy like using the same wallet address for his transactions on different accounts and show it, until then we use our own trackers that help us to spot them, and that info already can't be disclosed.
That's easier to understand when you don't look at 1xBit as at the regular casino — only few companies offer valuable promotions and full anonymity at the same time.
There is always will be a person who wants transparency, and a person who don't want to be named. From our side we can only show what we have.
Sincerely,
1xBit team