You case will be settled and you don't need to be in haste for now so give the 1×bit management time to resolve your issue with reasonable explanation to the enquiry. Similar problem had been settled so there is no need to be pondering about your displeasure. Your case will be resolved with time.
Lol it's been week when he open His problem but there is still no response , it is easy for you guys to Point it like that because you are being paid for signature campaigning but you are not those who suffers trouble with their funds.
Why not put your feet on their shoes and keep the silence for weeks?
If the site is reputable he can say that to take time and wait for the answer, but this is a notorious scammer they will make you wait and if you are not doing follow-up or letting the community know the issue, they will just ignore.
Unfortunately, they are not giving a reasonable explanation, what they are giving is a decision that favors their side, no wonder the number of scammed players is growing.