Basically, if the item(s) were not shipped from the seller, no tracking # provided, unresponsive seller(no updates), no item(s) arrived on buyer's side on particular period of time considering the ETA, then a refund is a must.
Yes, No tracking ID. And now it has lasted about 2 months from August.
Btw uploading (on imgur or bbcode) full pics of the screenshots' of the conversation could be very helpful instead of a cropped one to fully understand the info while waiting MJ to respond here for more info.