I opened a ticket but just got deleted without response

I did a withdrawal yesterday, confirmed via email, funds are gone from Scrypt.cc. It does not show up on the blockchain.
I'd appreciate some reassurance... why was my ticket just deleted, and no response?
Deleted Tickets!The ticket system is being clogged with support tickets for deposits that are already set to be deposited with the new system. Once the new system is in place and functioning properly, all the deposits will go through as they should.
Once the system is up and running properly and all deposits have gone through, PLEASE send in a support ticket at that time for any deposits that are still hung in the system. They will be processed manually.

Appreciate your patience, Admin is sure they'll be finished and I'm giving them an extra day, just to be sure.
Keep it Clean!
