What a huge amount and this could ruin their reputation if they will not solve your issue, also maybe you should send the link of your accusation post to them so that they will be alerted about your case then maybe they will not take you for granted since for sure they have reputation to protect here. I don't see any reply of them on your thread and its interesting to follow your case since there's a huge amount is at stake on this issue let see what is the response of fortunejack here.