Hello dear @PaperWallet,


It’s a pleasure for us to be having a chance to provide a feedback to the case you’re talking about. To begin with, all the actions taken from the properties of FortuneJack were according to the existing Terms and Conditions. On top of this, we do recommend the OP attentively reading the policy first before accusing us of illegally stealing funds.



@PaperWallet had four identical bets placed, feel free to take a look at the screenshots:








Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid:




Would love to note that there were no funds stolen from the OP’s account, him emphasizing onto us not crediting the winning amount cannot be taken into consideration, as all the actions mentioned above was strictly under official terms and conditions of FortuneJack. As for the amount of $120,000, there is a term of the Maximum Payout, which means that any win above the one hundred thousand euros will not be credited and only the maximum payout limit will be granted to the user.


Here’s the screenshot of the Sportsbook Terms and Conditions that I’m talking about:




In the end, would love to kindly ask the moderators to mark this case as solved, as none of the actions taken from the company’s end goes against the official terms and conditions. The user registering the account onto the properties of FJ is the agreement that he or she is aware of the policy that we operate under.



-
Tornike