...But this is a big gambling business , no one should ever have to beg and should get best support possible from sites like bitsler and others.
You don't have to beg like it's a matter of life and death and it doesn't matter what business they are into. You made a mistake ask and you are asking them to do things that could pose risk to their system so it's only right that you ask politely. Customers should get the best support but they should learn to wait for a solution as well.