So, you obviously use multiple accounts on there.
But what do you mean when you say "my Mom's account was totally emptied of over $1,000 worth of bitcoin"? you still have access to the account (So, you are not suspended/restricted). look at transaction history, maybe someone hacked that account and regularly withdrew Bitcoins from there.
btw. Here is freebitco.in Official PR Account
freebitco.in PR, so ask for assistance from them.
My mother is a total separate household from mine. I'm not using multiple accounts. I just have friends and family I've referred.
My account was only hit for a few thousand sats. But my mother's account was cleaned out.
I don't have multiple accounts and I'm not banned or locked out of mine. My Mom's satoshis are just gone.
No one broke the rules period. I've been faucetting since the beginning of Moonbitcoin. Never had a problem till now.
Thank you to everyone who actually tried to help and wasn't a condescending snide pos in their comments.
There is no back up other than it was there, then it wasn't. SO, I'm sure seeing as how they're the owners and can literally look to see what happened...
I think a developer stole it personally. That's what all the beginning reviews say.