instead of arguing with me, go and talk to their forum representative(like I said before), I've already linked their ANN thread and the name of the representative that will most likely respond to you. all you have to do is make contact with TheQuin to see whether your issue can be resolved or not.

also, you've been to this website before, so don't tell me it took you weeks to find this website and you don't have to be "techy" to find this website.