This is insane. If there is some 1xbit support on this forum, can help to get my money back to me, otherwise, this is big scam.
Of course, there is support on this forum, but it does not depend on it how your case will be considered.
Support on Bitcointalk can only forward your complaint to the security team to verify your case.
You can speed up this process and contact the security team directly via e-mail.