Ok, but there's nothing stopping you reaching out to them on twitter. 

I understand that cointracking are only a user of the polygonscan API, but at some point you need to either pressure them to fix it or find an alternative API for cointracking to use.  I pay subscription fees to your for your service, so frankly don't need to hear about issues with your integrators, I just need to know when cointracking will start working again.