You guys need to look at this matter
. I withdraw (without needing KYC) sept 9, then went on to take care of my diseased mother and was not online checking my email or anything for 30+ days. Now I try to login and complete KYC and account is blocked and you guys reply saying FortuneJack has stolen my money because of some email I got after i withdrawing requesting some documents(that did not include a warning of you stealing my funds if didnt reply within 14days).
Please open up my account and Ill complete the KYC atleast give me my deposit back I need to pay my mothers hospital bills and funeral.