Hi mate hope Mum has recovered and doing fine, coming back to the subject matter its unfortunate you had to deal with this KYC at a wrong time, and any sane person would prioritize taking care of family in times of need and these were one of those times!!!
But unfortunately if this was looked at without any bias and without putting any emotions to this issue...Fortunejack are acting within their terms of service and did the needful based on their terms but if you could find a way to talk to them and explain yourself you could have the opportunity to recover your funds and keep playing, anyway good luck!
I mean, they didnt notice me of needing to do a KYC when I pushed on the withdrawal button AND they did not warn me about the 14days DEADline term in their Email which makes this a theft right?
thanks
It's hard to blame one particular party because FortuneJack strong reason is that it has given you a warning or some kind of notification so that you immediately complete these requirements to make large withdrawals. Then finally you will only be asked why you ignore the notification as if you don't have a balance in it.
My advice. next time if you feel that the account has a large balance, then immediately secure it by any means even to complete kYC because we are not people who don't need money. As a person who only lives and survives from day to day, then with the amount of 45,000 TRX if calculated at this time around $ 5000 more and it's not a big amount.
The rules are still the rules, FortuneJack does according to the procedure and you have let messages that come in via email ignore them. While at the end of the moment you start to respond. Shouldn't you have done this earlier? Doing KYC does not take up to 1 full day.
~snip
Thanks exactly that was more of a explanation that FortuneJack obviously is operating under terms and restrictions that casinos SHOULD NOT morally be able to use, I would appreciate so much if there is someone with Guidelines for how the casinos under curacao Gambling license must operate and what they cant do.
cheers
combine replies in one quote only.