More detailed information on how the KYC happened.
So here is a message to Eddie who I have been told is the co-founder or owner of Stake. This was when I found out my account had been locked.
My email to him(This was after I told him I got a message about KYC and he told me I needed to send in the information)
My issue is why this now? It seems as if another way of going in circles with me. I made it clear to you and the host if you don't want me playing here tell me. We got through things and now out of all the people you have I'm being asked to do level two verification? Out of all the people you guys want to just focus on me. Someone who just today gave your players in chat a couple thousand dollars, interacts with chat, plays alot of your website. All for what? Because I hurt someone's feelings asking to get a new host? ,A new host really? I had zero issues with anyone until then. Now it's this. The reason I played on this site is to be confidential. Your site and my host made it a point that is what this website was. If you are now telling me I'm treated different then thousands on your site(many who are streamers) then I guess you don't want me being a part of your website. Is this it? You are the co-owner do you really need my verification? If so why? How come now? Why not all the other thousands of people? So my account is locked from getting my money as well (just checked). Really?
(So basically a few things about my feelings on this post to him. This was 2 days after I had told him I would stick with my host and not take a change since he told me it was a hassle and not the easiest thing to do. I told him I would message her. I then put money back on the website to play and this happened less than 48 hours later. If I was an issue why not tell me when I was asking for a new host or before were my thoughts. Now for his reply.)
His Reply back:
It should take only a few minutes
Best,
Ed
So I have tried to get information to why this KYC has happened. I just get the above from Eddie or these responses from my host which are below.
My message when I found out about being muted:
Message I'm getting when I try and chat? Error
Sorry, your account is pending verification. Please contact support for further assistance.
Her message back:
Did you receive any email message from us by any chance? 🤔
It seems your account is placed to withdraw only mode due to 2nd KYC level required. It's a very painless procedure, all you have to do is fill in data on this page:
After verification is successfully confirmed, your account will be fully active again.
Let me know in case you need any further assistance with this, please.
My message:
Hello XXXX I have had many mixed emotions about this whole situation. I really don't know what to think. Its really come as a surprise. I was told this site was privacy friendly, etc. Now I have to provide sensitive information. Seems odd. I haven't talked to one person who has had to do this. Seems like the last couple weeks been a bit strange to say the least.
Her Message:
We only request it in certain situations when we locate potential breach of our ToS.
In those scenarios, as we are licensed site, we have to take necessary procedures required by our license provider. Everything we do is just to ensure our rules are properly followed.
My message:
Yeah I think customer support said something to that regards however nobody ever told me what was breached or what TOS was broken. I asked Eddie but didn't get a response regarding that. Does customer support tell me what terms or what TOS were broken?
Her message:
This has to do with the certain data linked to your account that is potentially breaching our ToS, that's why we had to request KYC to clear your account. It's really quick procedure, and of course, rest assured your personal information is not shared with anyone, only our compliance team would have info of it.
My message:(frustration building up)
What I find amazing is you have people who are needing level 3 verification and yet they are still betting and chatting. I will go along with its not personal. Just like all these messages I have seen to Eddie that people are saying where they are from, etc to him and nothing. Streamers as well. And also of mods saying the same thing and nothing. But I ask for a host change and all hell just all of a sudden breaks loose. I'm muted because I need verification? Makes sense to me. Not only do I need to be careful with the purpose of what some of these people are telling me and showing me I think others need to do the same thing as well. It doesn't look good when one thing is said and done to an individual that is not said or done to another person. If sending sensitive information to a website was something I felt (and many from chatting with them) comfortable with then I would have joined other online casinos. The thing that was an interest about Stake for me (and these others) was you did not have to worry about the headache of online casinos who dealt with banks and you did not have to worry about sending some random casino more information then you give to buy a business or home. I mean ID, Bank Statements, and how you make your money. LOL. Come on. Unreal. If Stake made it mandatory today to do those things you would lose 90% of your clients. Anyone would not just Stake. Anyways enjoy the rest of your day or night.
Her message:
You are not set on withdraw mode due to something you said, we've located really concerning data linked to your account due to which we had to take this measure. As we are licensed site, we have certain obligations we have to follow. And you are not muted, all actions on your account besides withdrawals are disabled. As for other players, for anyone that we locate breach of our ToS, measures are applied.
My message:
Concerning data my ass. I have one account, have never had more then one, never signed up under anyone, never signed anyone under me. I don't know (besides the TG I have from people who are on Stake) anyone on Stake. There is not a single thing concerning. I can't wait for you guys to find out your "concerning" information was BS and you did this to a player who gambled a shit load. Made it fun for members your website by running contest at my cost, etc. There isn't a damn thing that could be concerning except the fact that I used a VPN which is promoted on your website. So again I can't wait for this finding. The only thing concerning is why I'm being single out. That is it. Unreal. And by the way I am muted.
Her message:
You are not muted, you can't chat because besides withdrawals all other actions on your account are disabled. You can't place bet, can't receive tips, can't do anything other than withdrawing funds. Already explained you everything, you have links to certain data/transactions that breach our ToS. If you are not willing to cooperate and submit KYC, your account will remain on withdraw only mode.
My message:
"you have links to certain data/transactions that breach out ToS". I have not gotten these links. Are you referring to general TOS rules or did someone actually give me something they are saying that was breached. If so I did not see these. I would like to so that would be great to know what transactions or what ToS were breached. Thanks
Her message:
That's all the info I have, certain transactions you made require verification, and as stated in our ToS, point 6, if we deem necessary, we reserve the right to ask for any KYC documentation. I'm sorry, but if you'd like to use this account, you'll have to go through those steps.
She also added a picture of term number 6 that says Know your customer(KYC). So I just said sounds good to her as I knew it wasn't going to go anywhere. The whole main point regarding this KYC is Stake is full aware of many people playing in restricted areas. They have and had streamers on twitch that are. They have people on youtube promoting VPN's and how to use them to play on Stake. Even mods that work for them. They allowed my to gamble over 27 million. Others I'm sure more. They told me my privacy would always be protected. I even have a message from my host saying that if I do level 2 verification my bonuses are better but I will never be required as Stake respects its players privacy. So when you are told all of these and then you gamble what I did and they all of a sudden ask for the KYC it seems very personal. The only thing that changed in the two weeks leading to this was I asked for a new host, took my money off the site, and I banned casino from my account. Maybe it was the banning of the casino from my account. Who knows but to say it was random is silly.
To add salt to the wound. I received this a couple days after getting muted on the website and it being frozen.
November 2
Nevena profile
Hi JCMTIS,
I hope you are having a nice day.
My name is Nevena and I am one of the Senior Support agents and VIP Managers here. 🙂
It is my great pleasure to inform you that you have been chosen as one of the Friendliest Chatters winners by our Moderators team and Community Managers! Congratulations! 🥳
Here is the link to that Promotion:
https://forum.stake.com/topic/38179-the-friendliest-chatters-%F0%9F%97%A3/
Would you please tell us how you wish to receive the prize? There is the Cash Prize and Cash Prize in Reload.
You may find more detail in the topic I sent you, so just inform us here once you decide.
Congratulations once again and keep it up!
This came in from the live support when I logged in. Of course when I tried to click to respond I couldn't because that feature was banned on my account. Anyways more to come.
So here is a message to Eddie who I have been told is the co-founder or owner of Stake. This was when I found out my account had been locked.
My email to him(This was after I told him I got a message about KYC and he told me I needed to send in the information)
My issue is why this now? It seems as if another way of going in circles with me. I made it clear to you and the host if you don't want me playing here tell me. We got through things and now out of all the people you have I'm being asked to do level two verification? Out of all the people you guys want to just focus on me. Someone who just today gave your players in chat a couple thousand dollars, interacts with chat, plays alot of your website. All for what? Because I hurt someone's feelings asking to get a new host? ,A new host really? I had zero issues with anyone until then. Now it's this. The reason I played on this site is to be confidential. Your site and my host made it a point that is what this website was. If you are now telling me I'm treated different then thousands on your site(many who are streamers) then I guess you don't want me being a part of your website. Is this it? You are the co-owner do you really need my verification? If so why? How come now? Why not all the other thousands of people? So my account is locked from getting my money as well (just checked). Really?
(So basically a few things about my feelings on this post to him. This was 2 days after I had told him I would stick with my host and not take a change since he told me it was a hassle and not the easiest thing to do. I told him I would message her. I then put money back on the website to play and this happened less than 48 hours later. If I was an issue why not tell me when I was asking for a new host or before were my thoughts. Now for his reply.)
His Reply back:
It should take only a few minutes
Best,
Ed
So I have tried to get information to why this KYC has happened. I just get the above from Eddie or these responses from my host which are below.
My message when I found out about being muted:
Message I'm getting when I try and chat? Error
Sorry, your account is pending verification. Please contact support for further assistance.
Her message back:
Did you receive any email message from us by any chance? 🤔
It seems your account is placed to withdraw only mode due to 2nd KYC level required. It's a very painless procedure, all you have to do is fill in data on this page:
After verification is successfully confirmed, your account will be fully active again.
Let me know in case you need any further assistance with this, please.
My message:
Hello XXXX I have had many mixed emotions about this whole situation. I really don't know what to think. Its really come as a surprise. I was told this site was privacy friendly, etc. Now I have to provide sensitive information. Seems odd. I haven't talked to one person who has had to do this. Seems like the last couple weeks been a bit strange to say the least.
Her Message:
We only request it in certain situations when we locate potential breach of our ToS.
In those scenarios, as we are licensed site, we have to take necessary procedures required by our license provider. Everything we do is just to ensure our rules are properly followed.
My message:
Yeah I think customer support said something to that regards however nobody ever told me what was breached or what TOS was broken. I asked Eddie but didn't get a response regarding that. Does customer support tell me what terms or what TOS were broken?
Her message:
This has to do with the certain data linked to your account that is potentially breaching our ToS, that's why we had to request KYC to clear your account.
It's really quick procedure, and of course, rest assured your personal information is not shared with anyone, only our compliance team would have info of it.My message:(frustration building up)
What I find amazing is you have people who are needing level 3 verification and yet they are still betting and chatting. I will go along with its not personal. Just like all these messages I have seen to Eddie that people are saying where they are from, etc to him and nothing. Streamers as well. And also of mods saying the same thing and nothing. But I ask for a host change and all hell just all of a sudden breaks loose. I'm muted because I need verification? Makes sense to me. Not only do I need to be careful with the purpose of what some of these people are telling me and showing me I think others need to do the same thing as well. It doesn't look good when one thing is said and done to an individual that is not said or done to another person. If sending sensitive information to a website was something I felt (and many from chatting with them) comfortable with then I would have joined other online casinos. The thing that was an interest about Stake for me (and these others) was you did not have to worry about the headache of online casinos who dealt with banks and you did not have to worry about sending some random casino more information then you give to buy a business or home. I mean ID, Bank Statements, and how you make your money. LOL. Come on. Unreal. If Stake made it mandatory today to do those things you would lose 90% of your clients. Anyone would not just Stake. Anyways enjoy the rest of your day or night.
Her message:
You are not set on withdraw mode due to something you said, we've located really concerning data linked to your account due to which we had to take this measure. As we are licensed site, we have certain obligations we have to follow. And you are not muted, all actions on your account besides withdrawals are disabled. As for other players, for anyone that we locate breach of our ToS, measures are applied.
My message:
Concerning data my ass. I have one account, have never had more then one, never signed up under anyone, never signed anyone under me. I don't know (besides the TG I have from people who are on Stake) anyone on Stake. There is not a single thing concerning. I can't wait for you guys to find out your "concerning" information was BS and you did this to a player who gambled a shit load. Made it fun for members your website by running contest at my cost, etc. There isn't a damn thing that could be concerning except the fact that I used a VPN which is promoted on your website. So again I can't wait for this finding. The only thing concerning is why I'm being single out. That is it. Unreal. And by the way I am muted.
Her message:
You are not muted, you can't chat because besides withdrawals all other actions on your account are disabled. You can't place bet, can't receive tips, can't do anything other than withdrawing funds. Already explained you everything, you have links to certain data/transactions that breach our ToS. If you are not willing to cooperate and submit KYC, your account will remain on withdraw only mode.
My message:
"you have links to certain data/transactions that breach out ToS". I have not gotten these links. Are you referring to general TOS rules or did someone actually give me something they are saying that was breached. If so I did not see these. I would like to so that would be great to know what transactions or what ToS were breached. Thanks
Her message:
That's all the info I have, certain transactions you made require verification, and as stated in our ToS, point 6, if we deem necessary, we reserve the right to ask for any KYC documentation. I'm sorry, but if you'd like to use this account, you'll have to go through those steps.
She also added a picture of term number 6 that says Know your customer(KYC). So I just said sounds good to her as I knew it wasn't going to go anywhere. The whole main point regarding this KYC is Stake is full aware of many people playing in restricted areas. They have and had streamers on twitch that are. They have people on youtube promoting VPN's and how to use them to play on Stake. Even mods that work for them. They allowed my to gamble over 27 million. Others I'm sure more. They told me my privacy would always be protected. I even have a message from my host saying that if I do level 2 verification my bonuses are better but I will never be required as Stake respects its players privacy. So when you are told all of these and then you gamble what I did and they all of a sudden ask for the KYC it seems very personal. The only thing that changed in the two weeks leading to this was I asked for a new host, took my money off the site, and I banned casino from my account. Maybe it was the banning of the casino from my account. Who knows but to say it was random is silly.
To add salt to the wound. I received this a couple days after getting muted on the website and it being frozen.
November 2
Nevena profile
Hi JCMTIS,
I hope you are having a nice day.
My name is Nevena and I am one of the Senior Support agents and VIP Managers here. 🙂
It is my great pleasure to inform you that you have been chosen as one of the Friendliest Chatters winners by our Moderators team and Community Managers! Congratulations! 🥳
Here is the link to that Promotion:
https://forum.stake.com/topic/38179-the-friendliest-chatters-%F0%9F%97%A3/
Would you please tell us how you wish to receive the prize? There is the Cash Prize and Cash Prize in Reload.
You may find more detail in the topic I sent you, so just inform us here once you decide.
Congratulations once again and keep it up!
This came in from the live support when I logged in. Of course when I tried to click to respond I couldn't because that feature was banned on my account. Anyways more to come.