I understand they have the right to do a KYC on anybody ofcourse. But what harm am I causing them by not completing it and have my money on their site until I fix it?
Can we find any similar case? Its absurd its just a pure scam. If they do this with every customer and 0.01% customers doesnt check his email in time do you understand how much free money they make because of this?
I guarantee this is the only casino in the world that does this. And I warn everyone to stay away from a company that operates like this.
Well, that's up to them to answer tbh. The rule itself isn't actually a problem, but probably not updating you was the problem. It was kind of weird since money was involved in this case, and that it's a rather permanent action, rather than a temporary one where you can still get it back. Not reading the ToS was probably your fault, but reminding their users of their ToS should be their responsibility no? I guess both sides are at fault here but I reckon it doesn't warrant a direct action like what they did. Also I highly doubt it's an issue for most gamblers, they're pretty much playing all the time after all, unlike your case I guess.