Sad to see another issue towards Fortune Jack , though the TOS is indeed must be followed yet  OP is correct in some point that why The team did not warn Him
about the near expiration of their Requiring to fulfill KYC? is it Hard for them to at least send another Email to say "You have only 5 days to complete your KYC or else we will sequester your funds"?
Yeah it is obligatory for every people to read and understand carefully the TOS but with too much to read , most of us really skipped this thinking that most of them have the same terms but in this case FJ has different and really this is also my first time reading such term.
try to contact FJ account directly here so there might be a solution to this matter.