Rules are rules but the problem here is the rule itself. Just because FJ is a reputable casino in this forum doesn't mean you cannot question what's in their terms which I find unfair. They have the right to permanently close as every other platform but they have no right to confiscate what was deposited to them. They should allow him to complete KYC and withdraw before finally terminating the account. They could charge a service fee if they want to.
And they should be considerate to their users, or every service and gambling should do especially if its a high roller/player on the platform.
First time to heard/read such terms, like, why they are in a hurry anyway? What if the user doesn't have valid ID yet or expired, some countries do have ID processing more than 14 days, then they're here demanding that they should submit the requirements within xx days.