Everybodys comments are welcome and we will try the best to improve our appearence.
Well as i mentioned we have 24 hours support and we proccess payments with speed of light.
Please not just on appearance but performance and features as well it's what matters most, if you have good appearance but poor system no one will play on your website. Try to make it balance. In regards with support I think you should make built-in chat support rather than using 3rd party apps such as telegram.