Guys, just a quick update that the scammers from Wirex still did not resolve my problem and my account is still blocked.
Just do not put any amount with them and stop using their services.
Did you end up getting this resolved? Crypto.com have been mucking me about for months with verification so I was looking for an alternative that works in my country. Was considering Wirex but a lot of posts around like this has put me off.
don't use wirex!!! last year from january to november locked account and they charged me monthly in pounds !! this year for a solved problem i wait 3 for months