About a week ago I emailed support and Edide and asked both of them to shut my account down. I didn't get a reply from either. Now this might be because they don't have to but common courtesy is to reply back? Or is it only common courtesy when they are taking your money on RTP machines paying around 48%? Either way its not playable but for them to ignore my request just further shows the character of the company.
has your account been shut down when you sent them the request in their email? if not, then, there is a possibility that they still haven't seen your request. and yeah, I agree, that they should have at least replied back even with the issue going on between the two of you.