Thank you. But then, why if I go to home of bitcointalk and type "hashnest" in the search field, it doesn't find anything?
I guess there's no official hashnest support here and it's bad that a lot of people haven't managed to solve their problem.
A little hint, it looks like hashnet has been acquired by bitmain. If this acquisition is still valid, maybe you can contact bitmain support instead.
I have already written to bitmain repeatedly and they deny they have relationship with hashnest. They say they have "separated" from hashnest, that they are different entities, that I am complaining with the wrong company and that they can't help me.
So either they lie to keep my money or all the sites that say "you can trust hashnest because it's a brand of bitmain" have wrong information.