Post
Topic
Board Bitcoin Discussion
Re: Chase Bank to offer deposits for MTGox
by
TheBlackDahlia
on 20/10/2011, 06:51:08 UTC
So, I'd like to report that this process is not working smoothly.

I made a deposit more than 36 hours ago, scanned and emailed my deposit reciept to MtGox, and the funds still haven't been credited.  Several emails to their support team keep getting the same response: "We will notify you when your cash deposit is credited to your account."

ExchB credited my deposits within an hour most of the time, and never even once took more than two hours.

*sigh*

No big deal if the price stays where it is, but it sure will stink if it suddenly goes up 25% (which is quite possible considering the gigantic plunge the price just took).


I am on the same boat as you. Deposited cash about 40 hours ago and there is still nothing in my account.


We are on top of this, and the delay was due to us waiting for some data that was yet to be available from Chase. Sorry for this hick-up, but we will squash this problem ASAP to make is running smoother for you and others next time ;-)

And that data is probably the image of the deposit slips, which is made available to the account holder 24 hours after the deposit in Chase's system (I use to work for Chase). Combine that with the difference in hours b/w the US and Japan...that should explain why there's a delay. I will give MtGox the benefit of the doubt here, however, I do expect my money to be credited to my account sometime today.