And where is the proof that "he asked you guys to send ETH"?
Where is the proof that you told him to send you his ETH Wallet?
I believe The proof you have submitted can be manipulated.
Anyone can make proof like this by mail spoofing.
If we are frauds, why did we complete the previous orders of the customer? Also, if we are frauds, why waste our time defending ourselves? Attached is a link showing a video of the customer's email