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Thanks I have finally convinced my friend to try btcrecover. She is a bit nervous and not very technical (neither am I).
I'm on windows and downloaded and extracted the files, but after that I'm not sure what to do. Any suggestions anyone?
I looked here but felt a bit out of my depth when it mentioned "Install Python". I'm not great technically but better than my friend so want to help them as its worth a bit now.
https://btcrecover.readthedocs.io/en/latest/INSTALL/On the install document, they refer to this video:
https://youtu.be/8q65eqpf4gEI've quickly skipped trough it, and it seems to show you all the steps you have to take (including installing python).
You might feel overwhelmed, but to be honest, the task of installing a tool like this probably isn't as big as you might feel it is...
Good luck!