I had a chat with their forum account and they just said me to wait for a reply in the site that look very strange to me
I hope this gets solved soon cause i dont know what to do anymore. they are not even contacting me with updates or other questions
there's really nothing you can do other than wait for the reply they mentioned. I too hope your issue gets resolved soon.
their reputation in the forum hasn't been so great., especially their support(at least based on what I have read here in the forum).