Website refuses to disclose data because it has a policy like that, just like that.
I never said all complaints were made by scammers. However, I have suspicions that it may even be the majority.
Obviously that's not the reason a completely innocent person
[not a scammer] would hope for, this will only discourage the site from resolving issues with its customers. I can say that this drama will never finish in a short time, that's all.
Complaints are dealt with on an ongoing basis:
Hello Ann93, Mariusz1983,
Your funds will be unfrozen in a few hours.
The other issues in this thread are still pending clarification from our security.
Sincerely,
1xBit team
Ok, solved. I withdrew my deposit. Thanks
Simply because the scammers spam threads on Bitcointalk all the time, it is less noticed.
Because they take advantage of that 1xbit have bad reputation, the community believes them more.
You're right it will take a long time to fix opinion of 1xbit, but I'm sure that 1xbit team realize it and know it's worth fighting for after all.