Its been a month now.  I've swapped a number of e-mails, many with a "please reply so we can solve this today" that I don't get an answer to when I reply.  Seems like I get a different support person and have to explain things all over.  Very frustrated.  I've tried their ticket system, and my tickets disappear - although they tell me they are there.

Their posted number is 1-888-55-crypto, which is one digit too many.  I've asked for a real phone number via chat and e-mail and haven't gotten one.  Chat has been working about 20% of the time, mostly my inquiries remain unanswered.

They have also talked about refunding me in cash, when I would require bitcoin (for tax purposes - if I get bitcoin back, it was never spent - cash would count as income).  Also a pisser that I ordered at $47K BTC and its now $55K, so I would not be able to buy back as much bitcoin as I sent even if I tried.  It was a $31K order, so not a trivial difference.