So, most likely the project is fraudulent. True, I absolutely do not understand what they were trying to make money on in such a short time. No significant user base, no high-profile marketing campaign, no early customer payouts. A very strange project.
I conclude my observation and summarize: it is impossible to withdraw funds (I won a sufficient amount for some coins, but the withdrawal form simply does not work), no one answers to official contacts, social networks are not supported, taps are not replenished, a project representative appeared on this forum twice and disappeared since 17 November.