It reminds me more of entertainment, distracting your customer with an interactive game than real help.So before adding this to your site, you must understand that you still should have someone who will communicate with your customers, for example, a call center operator, manager, assistant ... In order to answer your customers always on time , you need to find several people for this. I think it may take time, although you can always use an outsourcing service to communicate with your clients. For example, I found favorable conditions for me in this saas customer service offer . It seems to me that you can really save money if you turn to outsourcing company, but this decision is up to you and you must choose the best one for you.