Hello, I’ve had a quick look into your issue and I can confirm a few things, based on how I know the site works for us versus how it works for competitors.

• Hits and referrals dont count if the user is using a VPN or already registered on the site. (even if they log out and then register a new account)
• If the referred users hits the page from a banned jurisdiction they do not count at all for hits.
• We generally have more banned jurisdictions than other sites as we operate within the guidelines of our license (betfury don’t even have a valid license?) https://licensing.gaming-curacao.com/validator/?lh=38f2b08dce0259dc85f0e53aee4c35df
• Without disclosing private information, the user you have referenced already had an existing account on stake, which is why their referral didnt register under your campaign. If you want to have a discussion with them, I’m sure they will verify this statement.

I hope this helps clarify your concerns. Enjoy your day!