This is the address showing from the 1st bits.
https://www.walletexplorer.com/address/1G1g5qGLepGPZhv6hXxWY91tPjv2Ey76vFI have tried mycellium snd it also says that key is invalid, its 30 characters long - and I have tried numerous times now, I do believe this is a manufacturing error - hence the need to speak to them, unfortunately I am in the EU and not the USA so contacting is a daunting task.
what do I do here. thank you greatly for all help
It's either bricked due to manufacturing or you're messing up a letter/number. Not much we can do without seeing the private key ourselves. There's not much I can do in terms to make you trust me with it but I have compiled this community thread and have seen what's under the hologram on countless coins.