I'm still waiting for mine! What address do they ask for? The one in your ID?
Hey monrad , i think you will get yours soon if you already have registered at the Claims Portal it just a matter time you will receive it.
There are so many emails that have to sended and i got mine 2 days ago and otheres 4 ago , you should be good.
The address where you live and it should be match the one you have written on the Claims Portal and also with your ID Card.
Got it, so far so good

@GbitG I don't know if they look at the expiration date. Maybe it doesn't matter but that's something I don't know. I think you'll get your new passport before they can answer that question. Support is pretty slow. They took two months to answer an email, so, if you ask, be patient.