Support gets their responses/answers from the owners. I'm sure they're looking for a fix to the situation but look at all the sites, everyone has semi high fees depending on the currency you are trying to wd.
I hate it, but what it all comes down to is you can either afford to gamble or you cannot. If a 30-50$ fee is alot to you, you should probably take a break until fees are lowered.
The problem is with the owners and managers usually.
I mean if you could just change it to dynamic fees based on whatever the cost is at that moment, then you could have very cheap moments and very expensive moments. With static fees sometimes casinos are losing money and sometimes casinos are making money.
When there is a congestion and things are not looking good and its very expensive, since it is static then casinos are losing money and paying a lot to get it through, however when it is cheap and there is no congestion at all then casinos are paying very little and making a profit.
Why not stop all of that, take what it should be paid with an API and then you are going to be doing fine. I have no idea how easily it could be done but the reality is that if they really wanted it to be done then they could have done that long time ago.