I don't understand why a separate ANN thread was created despite the fact that you presented your site through another thread recently. Care to clarify op?
Please see the terms:
7.5 All withdrawals will be processed within 72 hours, unless further review is required. This decision will be based on the gaming activity and the placed bets.
Makes complete sense since bet verification depends on multiple factors. Have all his bets been verified or not? You can support your answers by providing proof in the form of screenshots, videos etc.