Dont lie. I didnt' received my deposit back, i am first time on 1xbit, first time in my life created account there and they refuse to give me my deposit just stop collaboration without any explanation!!!!!!!
I do not know your case and I do not have access to data on the website or even in the e-mail, so I do not comment on your case.
Bitcointalk is not an official channel for communication with the 1xbit security team, so support is not required to answer you here. In my opinion, you should try to contact them directly by email.