Hello, we have not heard back and are willing to assist. Please feel free to share your User Account ID or ticket number. Thanks in advance!
Like clockwork you show up once a month to address the latest scam accusation against you, playing all innocent; "Oh, send us your account ID, so we can help." As if you need to conduct your customer service on some random internet forum. You must be under the impression that posting such drivel makes you look legit. It doesn't.
It's pretty obvious by now that you are legitimate scammers, and have no intention of stopping.