I was having a problem while deposit litecoins into the bitcoins wallet on their casino. After I contacted Binance, they said it was transfered to the hot/cold wallet of the receiver wallet. So I went back to contact the admin, they told me to open a ticket. After waiting 3 days there is no any answer at all, there is also whenever I hit a big win. Their hot wallet will be always empty? What a garbage site that I am still seeing there are many people in this forum still promoting for them??? Fuck I really hate it but their slots was my favorite and that why it's keep me playing here but after this I won't ever never put a sinlge dollars in this casino again. Please everyone should be aware!!!
From what you said later on, this is a problem you have with Binance more than BitVest so you should be more careful who you are directing the accusation towards. If I'm understanding correctly, you also made the blunder to begin with because you sent cryptocurrency to what is effectively the wrong wallet. I only used Binance once because while the trading side is great, the fees to withdraw are ridiculously high and their website also prevented me from transferring out without first going through additional verification steps - it all seemed a bit scummy and it felt like a fluke that the support team even bothered to unfreeze the account after taking a while to get through to someone who could help.