Just tried to withdraw and has been pending for an hour now.
Support told me that the withdrawal needs to be confirmed by the finance department first and only THEN the money will be credited within 10 minutes.
"Cashout in 10 Minutes" lol - what a joke
I don't know exactly terms 10minutes, may be you need the pass some KYC or something wagered.
But it's kind interesting as warning, do you have some proof please?