Just tried to withdraw and has been pending for an hour now.
Support told me that the withdrawal needs to be confirmed by the finance department first and only THEN the money will be credited within 10 minutes.
"Cashout in 10 Minutes" lol - what a joke
Update us if you cash out your withdrawal or is it still pending, there's an issue here if they tell you that within 10 minutes when you have not received your cashout for an hour, it could be their system or your account has an issue, follow it up with another ticket if you have not received it and ask what is the issue if it will only take ten minutes.
The withdrawal system is the most important on any casino, there should be no issue at all if your account is clean.