As far as I can see, your payment has already been processed. Technical support confused your promo code with another "Hashcity" promo code from our partner, for "Bitcointalk" we do not have a wager and additional requirements
Congratulations on your win!
Solved.
IMO, there has some miss communication or lack of information about the bonus code. I believe the manager or owner not telling the support assistance about the bonus code "bitcointalk" without need deposit and wager.
Check your wallet