There is not much information on the product and I try to make a review for WalletScrutiny but am right now in the dilemma that the firmware binary is reproducible but the companion app appears to be going south, with mostly scam accusations recently.

Also on https://bithd.com there is no social media links or links to bitpie, while bitpie has broken links to Play Store and the relation of the two ... well, it gets explained in a medium post.

Are they still around? Is this just user errors and poor communication? Maybe a language issue?

I can't find the Razor on sale neither. At least not in English. And hardware wallets should probably always be bought from the manufacturer anyway but they never sold it on their website, right?