Do people deposit their hard earned money in your site just to hear all this? he told you that wallet have not any option to prove his ownership but he have that wallet account with all deposit and withdraw history. and talking about not getting mail. I have also made such a mistake many times. When I filled
example@gmail.com in place of
example@gmal.com but all time website owner help me to correct this.
People use 2fa to protect their account in the event of their email account getting hacked. Anyone who has hacked their email will have access to the confirmation emails we sent after each deposit and withdrawal and likely the same information from any exchange they used. They have a right to expect me to protect their account from that hacker by not resetting their 2fa just because someone asks me to. Instead, I need absolute proof in the form of a Bitcoin signed message because that's the only proof that can't be faked.
also not everyone can talk in English so instead of talking rudely why not just help him to get his account back?
I can only reply in English. What do you expect me to do when they just ignore my answers and keep asking again and again?