Thank you for the swift reply but what you wrote highlights some issues which if were conducted in a different manner would have given you and your website some credibility.
For example, why on earth choose an arbiter that you already know instead someone completely impartial? Furthermore, why even transfer the funds totally 35,000 EURO to a third party without consent from the OP?
If what you say is correct and the OP is not asking for arbiter contact details because the OP does not want to send KYC, then that is not something that should not surprise you because the OP chose to not send you KYC after you seized their funds and I along with others advised the OP (when this scam accusation thread was created) to not send KYC in case you try to misuse it in order to take revenge on the OP.
Why will you not simply ask the arbiter to either send you the funds back in order for you to send them to the OP (who is the rightful owner) or ask the arbiter to send them directly to the OP - that way the whole issue will end and hopefully you will drop any legal argument you have against the OP and in the same way the OP will drop any legal argument against you and Rock Trading then both parties can continue without this issue hanging over them.
Will you kindly consider it? The OP has suffered a lot as a result of the funds being withheld for so long.
Why are you keeping the name of arbiter secret from the public?
Can you name the arbiter here in public? I'm sorry, being a sensible information, it is available to the authorities, to the OP and to the account owner only.
Can you categorically state you are not affiliated or connected with the arbiter in any way? We know the Arbiter but, by law, the arbiter MUST follow precise rules and it is legally binded to it
Why did you choose that particular arbiter and when was the first time you became aware of him/her/them? When we decided to transfer funds
But the real question is: Why the OP doesn't request the information? Maybe because he knows that the Arbiter will require full KYC proving he is not the owner of the account? I believe this is the case.