just an update! 9 days long and my money still somewhere I don't know. Mod have answered to me but they said all they can do just wait from admin. Mod said they will recovered it but don't know when lol this is a joke
Man, in most exchanges you get this or a similar message:
If you have received the message that your money will be recovered, you should be happy and wait patiently, because in 90% of cases you would never get it back.
It is awful I know but as long as he eventually gets his coins back then there is no damage done, however I can understand his frustration about how slow is the whole process.