Checked their withdrawals work.
This morning I have made a USDT withdrawal to BEP-20 address and it took about 5 hours before funds appeared in my wallet. I find it quite slow. I am used to BinanceSmartChain being fast. By looking on an address they sent funds,
5 hours is very long for a gambling site the longest I had was one hour, for a new gambling site this is not good they have an existing issue and the representative here is not active anymore so it's risky playing here in Bitgame, a lot of warning sign on this casino, so it's better to not to play here for now, until they address all issues and resolve all the accusations.
As TopTort said, they are processing withdrawals manually, it's why it took so long... BEP-20 is fast, I can't remember I had to wait longer than 5-10 minutes for the transaction to complete! In the end, they paid, right? I didn't have problems with a few of my deposits/withdrawals...
Definity Bitgame is doing things in their own way... I think they should pay more attention to some suggestions from here, it's how they can improve and make a better casino... and definitely, they should be more active here if they wish to attract people!