Of course. Send us an email to "support@" with your order number and we will have a look at you payment.
I already sent an email on 2021-12-10 ~12h GMT and have not got an answer yet. I did not get an Ordernumber, but the payment went through. Can I PM you the details here?
You can send us a DM here.
I just checked our mail records, but I can't really match any email around that time. Must be a logical explanation for it, but please DM us so we can get this sorted out.