Hi Everyone hoping anybody can help me out!

BTC was sent from a Binance account to my Trezor. Binance generated the receipt showing Completed however no coins arrived and the TxID generated from Binance is nowhere to be found on any Blockchain explorers. The receiving wallet on Trezor is a bc1 (Segwit), it is not faulty - has received BTC pre and post this anomaly.

Few days later Binance sent a notification to the sender advising them that they sent the BTC on the wrong network and Binance cannot recover the coins.

Please help!

How do I go about either pulling the BTC through to my Trezor or have it bounce back to the sender.
This is all my savings on the line and more, so hoping somebody can help me!

I tried setting up Electrum on all the different networks available and linked to my Trezor however it doesn't bring up anything. Cant even see my existing coins on it despite setting up a Segwit wallet also? Perhaps Im doing something wrong, can anyone help me please?