A long running site should not be an excuse to delay the payments and delay to resolve the issue, I see this as very unprofessional especially if it took a week or more before you hear an update. Bitvest though is still consider as one of the good gambling site, I tried playing on this before and I can confirm this. Problems like this should address right away not unless they didn’t care about their reputation anymore.
I completely agree.
And agree with the sentiment that lightlord should probably sell the project. But that would obviously come only if there is interest in an acquisition.
I personally don't see health problems/long standing reputation or anything of that sort as a valid excuse for being completely unprofessional and borderline scamming customers, especially when holding withdrawals can lead to problem gamblers risking their withdrawals.