This message is also available in Bitvest, it means there is so low chance for the OP to get the money recovered but it will be appreciated if Bitvest decide to help OP to recover the fund.
If it is also shown on the Bitvest then how a user don't blame himself/herself or how the user can't understand the fault of the user instead of giving negative opinion to a gambling site. For the fault of the user, the user should feel guilty instead of saying the site as worse. And also, the user should be happy if the site co-operate with the user.